Solutions and Services

Custom solutions made for you and those you serve.

Solutions and Services

Going above and beyond, National Enrollment Services is one of the nation’s premier benefits enrollment sources for the brokerage community. With industry experience that is unparalleled, NES offers custom solutions and enrollment services that provide added value to your existing benefits program as directed by the benefits broker. We guide employers through the complicated jargon and foster a path to communication with your employees. We assist the broker in communicating the benefits solutions and services that best suit employer and employee needs – resulting in a workplace that fosters communication and has the best interest of all in mind.

ACA Support & Compliance

NES specialists help navigate the changing landscape brought upon by the Affordable Care Act. We help clarify the complex rules related to ACA Full-Time determination plan eligibility for variable and fixed hour populations, IRS Informational Reporting requirements, and mandatory Notice of Coverage Options for employees. We are committed to working through the complexities associated with health care reform so that all crucial aspects are clearly outlined. Going above and beyond to responsibly educate on all compliance details of ACA regulations.

Benefits Administration Services

The benefits admin team of account managers and consultants handle everything, top to bottom. Committed to providing excellent administration support, customer service, support services, employee education and custom enrollment – we offer a complete benefits experience from start to finish.

Benefits Enrollment

We work closely with benefits brokers and employers to assist in developing the plan that is best suited to each client’s specific needs. Once a plan is created, our enrollment coordinators streamline the paperwork process, guide and facilitate enrollment, answer questions, and resolve any concerns. Consultants are on hand in person, over the phone, and online, going above and beyond to educate employees on all of their options. Our enrollment coordinators continue to provide support even after enrollment, in order to help employees solve challenges as they may arise.

NES Consultants & Enrollment Coordinators are available:

One on one – in a location convenient to the business. NES enrollers guide employees through the process in person to provide a full understanding of options until the best possible plan is designed.
Online – anytime, anywhere. NES consultants and enrollment coordinators provide the tools for swift, simple and coordinated online enrollment. A convenient, full service, detailed approach to all enrollment.
Call Center – NES bilingual consultants are available to answer immediate questions, mitigate concerns, and curate plans that best suit the specific needs of the clients.

Benefits Support & Call Center

NES’s benefits support and call center is available at a moment’s notice, with knowledgeable bilingual consultants ready to answer questions and alleviate concerns. Known for superior customer service, being reliable and available, we go above and beyond:

Scheduling benefits appointments
Assistance with claims issues
Providing benefits booklets and pamphlets
Consistent support with confidence, year round

Benefits Verification Statements

We provide benefits verification statements to employees with a clear explanation of chosen benefits. Employees are provided ample time to ask questions in order to fully understand the benefit’s value and depth. Benefits verification statements offer a customized and concise presentation of current benefits offered. Information shared may include (and is not limited to) disability, vision or other health related benefit plans, stock options, retirement funds, tuition reimbursement, sick leave information and much more.

Communication & Guidance

There is no better way to enhance knowledge and make informed decisions than through a one-on-one conversation with a skilled NES benefits counselor. Our specialists customize communication for employees in the language they are most comfortable in. This creates a positive first impression and cultivates a greater awareness and understanding of options, leading to high employee satisfaction and increased productivity. The result – efficiency for both employee and employer.

We also create an atmosphere in which employees spend quality time learning about their options. This gives them the ability to make informed decisions, create primary & fundamental objectives, and feel comfortable asking tough questions while going through varied benefits options. The result? A custom-fit plan catered to their individual needs and benefits to which they are entitled.

Employee Retention

Industry studies show that an employee’s decision whether to continue working for his/her current employer or seek a new job is based on much more than the paycheck alone. Employees are 59% less likely to look for a job with a different organization in the next 12 months when they report high well-being*. What contributes to ‘high well-being’? Voluntary and core benefit packages that attract and retain employees through effective communication and high levels of satisfaction.

NES works with employers in various industries associated with high turnover. Our benefits package emphasizes employee satisfaction and engagement with the process of benefits enrollment, which leads to employee retention, loyalty, higher productivity, and lowered costs for employers.

* Gallup Business Journal

Wellness

NES is committed to going above and beyond by delivering wellness programs which significantly improve employees’ health and wellness opportunities. Personal behavior impacts an individual’s health – nutrition, stress, fitness, tobacco and alcohol use all play a role. We partner with benefit brokers and employers to present holistic solutions which motivate employees to create and work towards a more healthy lifestyle, to be better consumers of healthcare opportunities and to be more educated on their lifestyle choices.

Our wellness partners will assist in developing and utilizing health risk assessments, health care coaching, nutrition coaching, biometric screenings, and active lifestyle programs. A healthier person makes for a better worker and a happier employee. End results – ongoing personal care, life goals met and workplace satisfaction achieved.

RFP Services

With a successful track record, we assist and partner with benefits brokers in RFP’s. Providing product comparisons, pricing, and implementation models, we at NES understand the value of demonstrating comparisons between product options.

What insurance brokers, clients, and carriers are saying...

I had the pleasure of working with NES Benefits, and am happy to report that they are one of the most customer-service focused organizations I have encountered. Assistance with sales was “right there,” including quick comparisons of programs. Planning and communication with us and the employer was effective and efficient. And the enrollment experience, and results were exemplary. I got very good reports from our service team, and from the employer client.

Thomas P. O’Brien, Area Vice President, Arthur J. Gallagher & Co.

I am writing to express our appreciation for the outstanding job which your firm has done over the past several years. The quality of service which you deliver is unmatched in my many years of nursing home experience.

NES Benefits has consistently provided our companies with supreme service. Your people are known by the unobtrusive way in which they perform their duties and their ability to appear just when you need them. Your organization has always been eager to help us find sources to meet our needs; even when there was "nothing in it for you".

Our staff appreciates your concern for their preferences with regard to the various products which you supply; you always make sure that their input is solicited.

In every way, the service which you provide has met the highest professional standards, we appreciate that. Keep up the good work!

Maury Aaron, Owner, Dynamic Healthcare

In today’s highly competitive employee benefits market place, employers must ask themselves if the organization with whom they have partnered is merely meeting insurance needs of their employees, or, do they bring strategic value? NES is an organization that can truly become an employer’s strategic business partner by going far and above the placement of insurance products. If fully utilized, their comprehensive services, provided by the highly competent NES team, can play a major role in employee relations by providing first-in-class insurance products, effective benefits communication, multi-platform enrollment services, access to government sponsored plans that provide access to valuable coverage and many more services. So, it is plain to see why NES could be the perfect partner that can assist your company in reaching your Human Capital goals.

Joe Jamerson, Vice President/Field Personnel, Allstate Insurance

Howard and Shannon have been an integral part of our agency’s approach to providing a comprehensive employee benefits program to our clients. Fast response and ease of administration have been their hallmark for 20 years. Their services not only provide added value but added revenue to our firm. I give them an “A+”!

Lucky Lippa, Lippa Insurance Services

I just want to thank you for the great service over the years. After being in the insurance industry for over 35 years, you have delivered our agencies Vision, Values, and Goals to our clients, one of which was over 50,000 employees.

The commitment to this vision is so important and lacking in this industry overall. Happy NES is taking the lead on something that is so important.

Wayne Goshkarian, President, Dylan Consulting Services, LLC, Scottsdale, Arizona

Transamerica Employee Benefits has worked with National Enrollment Services for almost 10 years. During that time, NES has consistently demonstrated their expertise in providing comprehensive high quality enrollment services. Their attention to detail and customer service ranks among the best in the industry.

John Stein, Regional Vice President, Transamerica Employee Benefits

We partnered with NES in 2013 for our company supplemental insurance benefits. NES is a great partner for us and our employees. Between helping our employees to garner valuable tax credits for them and their families and offering a host of competitive benefits, we have found a perfect fit. Our HR and Accounting team knows that the NES staff are pros and take care of any answering employee and employer questions to ensure full understanding. The quick response is especially helpful in the day to day handling of issues or concerns that occasionally arise. NES has organized enrollment process to fit the needs of our business. Bi-Lingual enrollment, great service and support, makes for a winning team.

Mike Wendorf, Human Resources Manager, Kilian Management Services – McDonald’s

NES Benefits has been a great partner of Allstate Benefits for over 15 years. When it comes to meeting their clients’ and employees’ needs, NES continually goes the extra mile. No problem is too small to have their staff’s personal involvement. A great organization that I would and have referred to both brokers and employer’s.

Greg Hollern, Regional Director, Ohio Region, Allstate Benefits

Working together with Howard Labow and his team at NES is a pleasure. They are professional, knowledgeable and efficient. Looking forward to many more cases together!

Charles Alter, Owner, The Alter Agency

I have been associated with NES since 2013 and could not be more pleased with the level of service and benefits they have provided our team members! Not only has NES been professional and courteous, they have assisted our team members in recovering valuable tax credits they otherwise would not have received! This has been a huge culture builder for our facilities and made us look like heroes!

Ralph Burns, HR Director, RGB Foods

We have had a long-lasting and productive relationship with Howard Labow and National Enrollment Services. It is a pleasure to work with the staff at NES, as they are well informed, responsive and professional.